Melise has been part of the technology business sector for over 30 years delivering customer-facing solutions and services. At least 15 of those years have been in senior leadership roles at various companies.
Most recently, Melise was at WANdisco as Senior Director, Customer Operations. Melise’s first goal after joining in 2009 was to address the issues and challenges in scaling and growing the company’s renewals programme.
Prior to her time at WANdisco, Melise was a member of the Senior Management team at Plusnet Plc as Head of Major Customer Partnerships, leading the cross-functional team of developers, support engineers and service delivery managers. The two most high-profile customers were BT Enterprise Services & the John Lewis Partnerships. Melise built relationships with customers based upon trust and value, maximising long-term revenue opportunities by becoming a trusted advisor and strengthening loyalty.
After a 4-year tour of duty as a Cryptographic Operations Technician in the United States Navy, Melise spent 18 years on the Network Operations leadership team with pioneering internet company Bolt Beranek & Newman.