Charges Schedule

Charges Schedule – March 2019

This Charges schedule forms part of our general terms and conditions and applies to all customer contracts from March 29th 2019. If there are any discrepancies between this document and our Whitespace Technology Terms and Conditions document the Terms and Conditions document should be deemed authoritative.

Subscription Costs

All Residential prices are shown inclusive of VAT. All Business prices are shown exclusive of VAT.

Whitespace Technology Ltd broadband options have a minimum period of either 12, 24 or 36 months.

The charges for the service will vary according to the Whitespace Technology Ltd Broadband service option and minimum contract period chosen at signup.

Charges Table

  Basic Home Business
Price £30 £35 £50
Download Speed 10Mbps 30Mbps 30Mbps
Upload Speed 2Mbps 5Mbps 5Mbps
Installation Fee £350* Variable* Variable*
*Free with a BDUK voucher *Subject to site survey *Subject to site survey
Contract Length 12 months 24 months 12 months 24 months 36 months
Wireless Router £50 Free £50 Free Free

Additional charges

Whitespace Technology Ltd Customer Premise Equipment (CPE)

Equipment including an antenna, client radio and wireless router will be provided as part of the initial install of our service. All equipment installed by us will carry a 12-month warranty.

Where replacements are required outside of a fault condition or warranty claim the following charges will apply:

Item Contract period Replacement Cost Delivery Charge Install fee
Wireless Router 24 Month £0.00 £5.00 Self-install
12 Months
No contract £50.00
Antenna 24 Months £20.00 £5.00 £70.00
12 Months £30.00
No contract
Client Radio 24 Months £200.00 £5.00 £70.00
12 Months £300.00
No contract £350.00

Abortive visit charge

The abortive visit charges referred to in paragraph 4.9 of the Service schedule are as follows:

Broadband fault – £144.00

New service installation – £100.00

Cancellation charges

If you wish to cancel the contract or the service at any time before Whitespace Technology Ltd provides the service, Whitespace Technology Ltd may charge an abortive visit charge (if applicable, see costs above). An additional charge of £50.00 will be made for any router provided by us if you do not wish to return it.

Early termination charges

The termination charges referred to in clause 6.6. of the General Business Conditions are due for any remaining part of the minimum period and are as follows for broadband customers:

Product Contract period Monthly Early Termination Charge
Residential broadband 24 months £10.00
12 months £14.00
Business broadband 24 months £14.00
12 months £18.00

Example: You sign up for a 24 Month contract as a Home Broadband customer and decide to cancel your service in month 10. You will be charged 14 x £10 = £140 by way of an early termination charge (£10 per month for each of the 14 months left on your contract.

These charges are compensatory and not subject to VAT.

If your contract has expired, you can move for free by agreeing to start a new contract or pay the £50 premises move fee.

Broadband care level charges

Standard care is included with all Whitespace Technology Ltd Broadband products.

Enhanced Care is charged at £8.50 per month

Premises moves

You can move your broadband to different premises in a Whitespace Technology Ltd enabled area for free once during your minimum period. Additional moves within the same minimum period would cost £50 per move.

Install fee
Wireless Router 24 Month £0.00 £5.00 Self-install
Antenna 24 Months £20.00 £5.00 £70.00
ARCS 2.0 24 Months £200.00 £5.00 £70.00
Wireless Router 12 Months £0.00 £5.00 Self-install
Antenna 12 Months £30.00 £5.00 £70.00
ARCS 2.0 12 Months £300.00 £5.00 £70.00
Wireless Router No contract £50.00 £5.00 Self-install
Antenna No contract £30.00 £5.00 £70.00
ARCS 2.0 No contract £350.00 £5.00 £70.00

Non-Direct Debit payment

If the Customer chooses to pay by an allowable payment method other than Direct Debit they will be charged a fee of £5.00 for payment collection and processing services for each transaction.

Abortive visit charge

The abortive visit charges referred to in paragraph 4.9 of the Service schedule are as follows:

Broadband fault – £144.00

New service installation – £100.00

Ceasing service charge

If the Customer ends the contract for the service and the service is ceased or the Customer switches their service to another provider on a different network, the Customer will pay £25.00.

Cancellation charges

If the Customer cancels the contract or the service at any time before Whitespace Technology Ltd provides the service, Whitespace Technology Ltd may charge an abortive visit charge (if applicable) and a charge of £50.00 will be made for any Whitespace Technology Ltd provided router if the Customer does not wish to return it.

Early termination charges

The termination charges referred to in clause 6.6. of the General Business Conditions are due for any remaining part of the minimum period and are as follows for broadband customers:

Product Contract period Monthly Early Termination Charge
Consumer broadband 24 months £10.00
Consumer broadband 12 months £14.00
Business broadband 24 months £14.00
Business broadband 12 months £18.00

Example: A consumer customer has signed up for a 24 Month contract. They wish to cancel service at month 10. They will be charged 14 x £10 = £140 by way of an early termination charge. This is per the OFCOM profit forgone rules.

These charges are compensatory and not subject to VAT.

Broadband care level charges

Standard care is included with all Whitespace Technology Ltd Broadband products.

Enhanced Care is charged at £8.50 per month

Premises moves

You can move your broadband to different premises in a Whitespace Technology Ltd enabled area for free once during your minimum period. Additional moves within the same minimum period would cost £50 per move.

If your contract has expired, you can move for free by agreeing to start a new contract or pay the £50 premises move fee.